a9bd Privacy Policy

This Privacy Policy ("Policy") describes how a9bd ("we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "your") who register for or use the a9bd platform at https://a9bd.app. By creating an account or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data collected through the a9bd website, mobile site, and any related services. It should be read alongside the a9bd Terms & Conditions, which also form part of the overall agreement between you and a9bd. a9bd is committed to handling personal data responsibly, in a manner consistent with good data protection practice and the legitimate expectations of users in Bangladesh.

a9bd collects personal data from you when you register an account, make a deposit or withdrawal, contact support, or interact with the platform in other ways. The categories of personal data we collect and the context in which each is collected are set out below:

In some cases a9bd may also receive personal data about you from third-party identity verification partners, payment processors, or fraud prevention services. This data is used solely to verify your identity, complete a transaction, or detect and prevent fraud, and is handled with the same standards as data collected directly from you.

a9bd uses the personal data it collects for the following specific purposes. We process data only to the extent necessary for each stated purpose and do not use personal data for purposes that are incompatible with those set out below:

• Account creation and management: to set up and maintain your a9bd account, including verifying your identity, managing your password, and administering account settings.
• Payment processing: to process deposits and withdrawals in BDT via supported local payment methods including bKash, Nagad, Rocket, Upay, and bank cards. All payment transactions involve securely passing minimum required financial data to the relevant payment provider.
• Regulatory compliance: to meet our obligations under applicable anti-money laundering, counter-terrorism financing, and know-your-customer requirements. This includes retaining transaction records and identity documents for the periods prescribed by law.
• Fraud detection and security: to identify and investigate suspicious activity, prevent account takeovers, detect multi-accounting, and protect the platform and its users from fraudulent conduct.
• Responsible gaming: to monitor patterns of play for indicators of problem gambling and to apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion when requested by the player or required by our responsible gaming obligations.
• Customer support: to respond to queries, complaints, and requests received through support channels, and to maintain records of support interactions for quality assurance and audit purposes.

a9bd processes personal data only where a lawful basis exists for doing so. The lawful bases on which we rely are:

• Contractual necessity: processing required to perform our contractual obligations to you under the Terms & Conditions, including operating your account, processing payments, and providing access to games.
• Legal obligation: processing necessary to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, KYC obligations, and obligations to retain records as required by law.
• Legitimate interests: processing for purposes such as fraud prevention, platform security, responsible gaming monitoring, and improving our services, where those interests are not overridden by your privacy rights.
• Consent: where you have given explicit consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting support; withdrawal does not affect the lawfulness of processing before the withdrawal.

a9bd does not sell personal data. We share personal data with third parties only where it is strictly necessary for the following purposes, and only to the minimum extent required:

• Payment processors and mobile money providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard and their acquiring banks): to process your deposits and withdrawals in BDT. These providers receive only the minimum financial and identity data required to complete each transaction.
• Identity verification and KYC service providers: to verify your identity and age at registration or when required for compliance purposes. These providers are bound by confidentiality obligations and may not use your data for any purpose other than identity verification.
• Game studio and platform technology providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and similar certified studios): to deliver game content and resolve game-related disputes. These providers receive session and game-play data but do not receive your full identity or payment details.
• Law enforcement and regulatory authorities: where we are legally required to disclose personal data in response to a court order, regulatory investigation, or other lawful demand. a9bd will notify you of such a disclosure request where legally permitted to do so.

a9bd uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The types of cookies we use are:

• Strictly necessary cookies: essential for the platform to function, including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences such as language settings, responsible gaming limits you have set, and other personalisation options that make the platform more convenient to use.
• Analytics cookies: used to understand how players navigate the platform, which features are most used, and where technical errors occur. This data is aggregated and anonymised where possible. a9bd uses this information to improve platform performance and user experience.
• Security and fraud-detection cookies: used to identify suspicious patterns of access, detect bot traffic, and protect the platform and its players against fraud and abuse.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly. a9bd does not use third-party advertising cookies or cross-site behavioural tracking cookies.

a9bd retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The general retention periods we apply are: account data and identity documents are retained for the duration of the account relationship and for a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years from the date of each transaction; support interaction records are retained for two years from the date of each interaction; technical and usage data (including log data) is retained for up to twelve months and then anonymised or deleted.

When personal data is no longer required for any retention purpose, a9bd securely deletes or anonymises it. Where technical constraints prevent immediate deletion, the data is isolated and protected from further processing until deletion is possible.

a9bd takes the security of personal data seriously and implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption on all data transmissions between your device and a9bd servers, ensuring that your login credentials, payment details, and personal data are protected in transit.
• Encryption at rest for sensitive personal data stored in a9bd databases, including identity documents and payment-related records.
• Access controls ensuring that personal data is accessible only to a9bd staff and authorised service providers who need it to perform their specific functions, on a strict need-to-know basis.
• Regular security monitoring, vulnerability assessments, and incident response procedures to detect and respond to potential data security events promptly.

While a9bd implements robust security measures, no internet-based platform can guarantee absolute security. You also have a responsibility to keep your account credentials secure. If you suspect that your a9bd account has been accessed without your authorisation, contact support immediately.

As a registered player on a9bd, you have the following rights with respect to your personal data. To exercise any of these rights, contact a9bd support with your request. a9bd will respond within a reasonable time frame and, where required by applicable law, within 30 days of receiving a verified request:

• Right of access: you may request a copy of the personal data a9bd holds about you, together with information about the purposes for which it is processed, the categories of data held, and the third parties with whom it has been shared.
• Right of rectification: you may request that a9bd correct any inaccurate or incomplete personal data held about you. For basic account details, you may also update these directly through your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing exists. This right does not apply where retention is required by law (for example, transaction records subject to anti-money laundering retention requirements).
• Right to restriction: you may request that a9bd restrict processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interests pending verification of whether a9bd's interests override yours.
• Right to data portability: where processing is based on consent or contract and is carried out by automated means, you may request a structured, commonly used, machine-readable copy of the personal data you have provided to a9bd, for the purpose of transferring it to another service.
• Right to object: you may object at any time to processing of your personal data for direct marketing purposes, or to processing based on legitimate interests. a9bd will cease processing for direct marketing purposes immediately upon receiving your objection.

To exercise any of these rights, contact a9bd support at [email protected] with the subject line "Data Rights Request" and a description of your specific request. a9bd may need to verify your identity before processing the request. Where a request is refused, a9bd will explain the reason and advise you of any right to escalate the matter.

a9bd's services are strictly intended for adults aged 21 years and above. a9bd does not knowingly collect or process personal data from any person under the age of 21. If a9bd discovers or is notified that personal data of a person under 21 has been collected — including through misrepresentation of age during registration — a9bd will delete such data promptly, close the associated account, and void any winnings or balances held in that account.

The a9bd platform integrates third-party game content delivered directly by certified game studios. While a9bd selects these partners carefully and requires them to maintain appropriate data protection standards, a9bd is not responsible for the privacy or data protection practices of third-party game studio servers, which operate under their own terms and privacy policies. Game studios do not receive your full identity or payment data from a9bd — they receive only the technical session data required to deliver the game.

a9bd does not include outbound links to third-party websites within its platform. Any links to external sites that appear in game content are governed by the privacy policies of those external sites, and a9bd accepts no responsibility for their content or data practices.

a9bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or operational circumstances. When material changes are made to this Policy, a9bd will notify registered players by posting a notice on the platform and updating the Last updated date at the top of this page. We encourage you to review this Policy periodically to stay informed about how a9bd protects your personal data.

Your continued use of the a9bd platform after any amended Policy has been posted constitutes your acceptance of the changes. If you do not agree with the amended Policy, you should stop using the platform and contact support to close your account. Amendments do not apply retrospectively to data already processed under the previous version of the Policy.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to raise a concern about how a9bd handles your personal data, please contact the a9bd support team. Our support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6), and will respond to data protection queries as a priority.

Email: [email protected]